User Agreement

3.1. Zero-Tolerance Content

The following activities are strictly prohibited and will result in immediate service termination without notice or refund:

• Child abuse material or exploitation content
• Terrorism-related content or activities
• Malware distribution, botnets, or command-and-control servers
• Phishing websites or credential theft
• Fraudulent financial schemes (Ponzi, pyramid schemes)
• Human trafficking or illegal trade

3.2. Network Abuse

Prohibited network activities include:

• DDoS attacks or network flooding
• Port scanning or unauthorized access attempts
• Spam or unsolicited bulk email (unless compliant with CAN-SPAM and recipient consent)
• IP spoofing or network protocol abuse
• Resource exhaustion attacks

3.3. Content Violations

Prohibited content includes:

• Copyright infringement (subject to DMCA Policy)
• Defamation, harassment, or hate speech
• Illegal gambling or unlicensed financial services
• Counterfeit goods or trademark infringement

3.4. System Abuse

Prohibited system activities:

• Attempting to gain unauthorized access to systems or accounts
• Exploiting security vulnerabilities
• Interfering with other users' services
• Circumventing service limitations or security measures

4.1. Abuse Notification Process

1. Abuse report is received and reviewed by our NOC team
2. You are notified privately with details and remediation options
3. You have 7-14 days to address the issue (mediation window)
4. If unresolved, service may be suspended or terminated

4.2. Zero-Tolerance Enforcement

Zero-tolerance content (Section 3.1) results in immediate termination without mediation window. All other violations follow the standard abuse flow with notification and remediation period.

4.3. Reporting Abuse

To report abuse, send email to [email protected] with detailed information, URLs, timestamps, and evidence.

6.1. Payment Terms

• All services are prepaid for the selected billing cycle
• Automatic renewal is enabled by default
• You are responsible for maintaining valid payment information
• Failed payments result in service suspension after 7 days

6.2. Refund Policy

6.3. Chargebacks

Chargebacks or payment disputes result in immediate account suspension. Contact support to resolve payment issues before initiating chargebacks.

7.1. Your Responsibilities

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong, unique passwords and enabling two-factor authentication (2FA)
• Monitoring your account for unauthorized access
• Notifying us immediately of security breaches or suspicious activity
• Keeping your contact information up to date

7.2. Unauthorized Access

You are liable for all activities that occur under your account, regardless of whether you authorized them. We are not responsible for losses resulting from compromised account credentials.

7.3. Security Measures

We implement industry-standard security measures, but you must also take reasonable precautions to protect your account and services.

8.1. Termination by User

You may terminate your account at any time by canceling automatic renewal or submitting a termination request. Services remain active until the end of the current billing period.

8.2. Termination by Provider

We may terminate your account immediately for:

• Violation of prohibited activities (Section 3)
• Non-payment exceeding 7 days
• Violation of this Agreement or applicable laws
• Court orders requiring termination
• Fraudulent activity or chargebacks

8.3. Effect of Termination

Upon termination, all services are immediately suspended, and data is deleted after 30 days. You are responsible for exporting your data before termination. No refunds are provided for terminated accounts.